A recent LendingTree survey found that more than 1 in 4 (specifically 27%) of people who use self-checkout admit to intentionally stealing at least one item. 

This percentage represents a significant increase from 2023 results, which reported that 15% of respondents admitted to self-checkout theft.

Key findings from the October 2025 survey of over 2,050 U.S. adults include: 

• Generational differences: Millennials (41%) and Gen Z adults (37%) were the most likely to admit to stealing at self-checkout, while only 2% of Baby Boomers said the same.

• Gender differences: Men (38%) were more than twice as likely as women (16%) to admit to it.

• Motivations: Nearly half (47%) cited the high cost of essentials, and 46% blamed general price increases.

• Lack of remorse: About one-third of those who have stolen do not feel remorseful, and many (35%) view self-checkout as "unpaid work," so taking small items "feels like compensation". 

The issue of theft at self-checkout has led major retailers like Dollar General and Target to adjust their self-checkout strategies or remove the kiosks altogether.